FAQ

Answers for customers, businesses, and rollout teams.

This page keeps common product questions in one place so the public site can explain the platform clearly without adding unnecessary complexity.

For customers

Do customers need an account before booking?

Yes. Customers begin with account registration so reservations, reminders, and booking history can stay connected to one profile.

Is Atzento a native mobile app?

Not at launch. Atzento is currently a web-first product that is designed to work well on modern mobile browsers while the core booking experience is being commercialized and hardened.

What does the customer experience include after booking?

Customers can review upcoming reservations, booking history, reminders, and activity updates from the same account area.

For businesses

What kinds of businesses are the best fit at launch?

The strongest early fit is in beauty and personal care, wellness and appointment-led services, and multi-branch service businesses that need stronger branch-level control and a more modern customer booking experience.

What can businesses manage inside the platform?

Businesses can manage their public presence, branches, schedules, availability, capacity, and reservation activity from one system.

Is the platform suitable for multi-location businesses?

Yes. The product is designed around branch-first booking, so it can support both single-location teams and businesses operating across multiple branches.

How does the platform help reduce missed bookings?

Reminder flows, clearer booking history, and visible reservation activity help customers stay informed and help teams stay ahead of booking changes.

Operations and rollout

Is onboarding fully self-serve?

Not yet. The current launch approach is better suited to guided onboarding, where the team helps configure businesses, branches, schedules, and rollout details directly.

Are there internal tools behind the public booking experience?

Yes. Internal oversight tools support platform operations behind the scenes, including user, business, incident, and session awareness, without making the public experience feel overloaded.

How are notifications handled?

The platform is designed for in-app and browser-based notification flows so customers and teams can receive timely booking updates and activity feedback.

What is the best next step for a business evaluating the product?

The best next step is to contact the team with your branch count, booking volume, and rollout goals so packaging and onboarding can be aligned to your operating model.

Start with one clear next step

Need an answer that is specific to your rollout?

If your question is tied to branch count, business type, onboarding, or booking volume, contact the team and we can point you to the right next step.